Travel & Hospitality
Guest experience design, loyalty campaigns, and booking optimization for cruise lines, airlines, and hospitality brands that inspire wanderlust and drive bookings.
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How we serve travel & hospitality
Travel is personal. Every trip is a story waiting to happen, and every guest interaction is a chance to build lasting loyalty. We partner with cruise lines, airlines, and hospitality brands to design digital experiences that capture the excitement of discovery — from the first search to the post-trip follow-up. Our guest experience design puts the traveler at the center, creating intuitive booking flows, immersive destination content, and personalized touchpoints that turn browsers into bookers.
Loyalty is the engine of growth in travel. We build campaign strategies that nurture repeat guests through targeted email programs, frequent flier promotions, and segmented messaging that speaks to where each traveler is in their journey. Our data-driven approach to booking optimization reduces abandonment, increases conversion, and maximizes revenue per guest across every channel.
From onboard digital experiences and in-room entertainment systems to destination marketing and kiosk interfaces, we bring deep expertise in the touchpoints that define modern travel. Whether you need a mobile app that enhances the guest journey, a video campaign that sells the dream, or a CRM strategy that keeps your best customers coming back, we deliver the strategy, design, and technology to make it happen.
Our Clients
Travel & hospitality partners
Princess Cruises
Developed the “Happiness Project” campaign targeting three audience segments with digital touchpoints, social strategy, kiosk experiences, and guest safety videos.
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Singapore Airlines
Worked with U.S. marketing teams on digital initiatives including the Asia Destination Guide Video contest, frequent flier promotions, and ongoing email campaigns.
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Viking Cruises
Primary creative partner designing virtually all customer-facing applications — onboard touchscreens, My Viking Journey, Owner’s Suite App, in-room TV, and booking platforms.
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